FAQ & RETURNS

WHAT IS YOUR RETURN POLICY?

All sales of original artwork and prints are final. I strive to ensure all collectors are entirely satisfied with their purchase so if you have any questions or concerns please contact me at shop@saraswansonart.com before you make your purchase. I want you to love your new art purchase!

My artwork arrived damaged, not delivered OR was lost OR stolen from my doorstep. How can you help?

We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy packaging so that it arrives undamaged, and we suggest you handle your new artwork with care. We have no control over the treatment of your package once it is in transit! We are just as sad to see damaged prints as it is for you to receive them.

That being said, this is how we typically handle situations that fall outside of our control:

If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage.

If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage.

HAVE ADDITIONAL QUESTIONS?

Please contact us at: shop@saraswansonart.com if you have any questions about your order, and we will work with you to try and resolve any issues!

This document was last updated on September 2025