FAQ & RETURNS

WHAT IS YOUR RETURN POLICY?

All sales of original artwork are final. I strive to ensure all collectors are entirely satisfied with their purchase so if you have any questions or concerns please contact me at shop@saraswansonart.com before you make your purchase. I want you to love your new art purchase!

CAN I RETURN OR EXCHANGE ART PRINTS?

All sales of original artwork are final, but If you wish to return a reproduction art print, we are more than happy to exchange a print for you within 7 calendar days from the date of the delivery.

HOW TO EXCHANGE AN ART PRINT:

The following criteria must be met to qualify for an exchange:

Product must be in original packaging. Product must not be damaged. In order to ensure the above criteria has been met, all returns will be inspected. If the product does not meet the listed criteria, we reserve the right not to issue an exchange.

Proof of purchase: To complete your exchange, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not do an exchange.

Sale and clearance items: Only regular priced items may be exchanged, unfortunately sale or clearance items cannot be exchanged. Original art is final sale.

Shipping items: We ask that you return your print in the original packaging. If your print came in a tube, it must be returned with both end caps. If you opened the package and threw one end cap away, tape is not a replacement! We are only able to provide you a functioning shipping label if the weight and dimensions are accurate and the same as when we initially shipped the package. If you do not have the original packaging, please go to to the post office and purchase a stiff mailer or a sturdy tube, as well as postage.

We will not provide you an exchange if artwork is damaged in transit back to the studio due to poor packaging. We are unable to restock and sell damaged prints, so please make sure you package your print with the utmost care!

In order to exchange an order, you must contact us first. Contact us at shop@saraswansonart.com. You will be responsible for paying for the shipping costs with regard to the items that you wish to exchange. We will not refund the shipping costs. You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged, then we may reject an exchange.

My artwork arrived damaged, not delivered OR was lost OR stolen from my doorstep. How can you help?

We are not liable for any mishandling or failed delivery by the shipping service (USPS or UPS, domestically or internationally), and we are not liable for any damage incurred post-delivery. We work hard to package each order with care in sturdy flat mailers and tubes so that it arrives undamaged, and we suggest you handle your new artwork with care when framing and stretching. We have no control over the treatment of your package once it is in transit! We are just as sad to see damaged prints as it is for you to receive them.

That being said, this is how we typically handle situations that fall outside of our control:

If your print is damaged in transit we are happy to handle this on a case by case basis with individual collectors who are able to provide details and documentation of the damage.

If your package is marked “Delivered” and yet is nowhere to be found on your doorstep, please first check your confirmation email to ensure that you input the correct shipping address. If the address is correct and you believe your package to have been lost, stolen, or if you missed the delivery, you must contact the shipping service personally. Unfortunately, there isn’t anything we can do on our end, so we are unable to address any failed delivery or theft issues directly. If a package is unable to be delivered, and is returned to our studio, we are happy to reship, but ask that you pay the for the additional postage.

HAVE ADDITIONAL QUESTIONS?

Please contact us at: shop@saraswansonart.com if you have any questions about your order, and we will work with you to try and resolve any issues!

This document was last updated on September 2020